Questions People Ask on the First Call

How soon can somebody actually be here?

The line is answered at any hour. How quickly a crew arrives turns on distance and on what the day already looks like. Tuscaloosa and Northport are close work; Ralph, Elrod and above all McCalla out on the I-459 corridor are real drives. Once a line of storms has crossed the county, every crew in the area is spoken for within hours and the queue is simply the order the calls came in.

Do you do mold?

No. There is no mold remediation and no fire service in this coverage area, and this site does not pretend otherwise. What happens here is drying buildings before growth gets established, which in this climate means moving inside the first day or two rather than the first week. If growth is already visible and you want it removed, that is a remediation firm, not this number.

Everything feels dry now. Do I still need anyone to look?

Often not, and you will be told so. A cup of water on tile, wiped up inside the hour, is finished business. Worth a second look is water that reached carpet pad, got under a floating floor, ran down inside a wall or dropped into a crawl space, since dry to the hand and dry to a meter separate fast in those places. An odor arriving a week later is the usual sign the first judgment was wrong.

Can you tell me what it will cost before you come out?

Not honestly, and neither can anybody else. A written scope comes before anything past the emergency work. On a claim most people pay their deductible and the carrier settles the balance with the contractor directly. Anyone offering to make a deductible disappear is proposing fraud in your name.

Should I call my insurance company first?

Either order works, and plenty of people call here first. Stopping the damage is never the wrong move, and emergency mitigation is something the policy asks of you without an adjuster's permission. What does hurt a claim is throwing material out before it has been photographed, or sitting on the report for a week.

Where exactly do you cover?

Tuscaloosa County — the city, Northport, Cottondale, Brookwood, Vance, Coker, Buhl, Fosters, Duncanville, Ralph, Echola and Elrod — plus McCalla in Jefferson County. Nineteen ZIP codes, listed one by one on the service area page. Water damage only, everywhere on that list.