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Water damage response, Tuscaloosa County & McCalla — answered by a person, any hour

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Tuscaloosa County · 24/7 emergency

Storm Damage Water Cleanup in Tuscaloosa County

Wind opens a building and rain does the damage. That gap, sometimes a few minutes and sometimes the rest of the night, is where most storm losses are actually made, and it is the part nobody is awake for. By morning the water has been through the insulation, across the ceiling and down inside a wall, and the shingles are the smallest problem in the house.

East of Tuscaloosa the county goes to timber. Around Brookwood, Vance and the Hurricane Creek drainage, a storm has pines and hardwoods to bring down before it reaches anybody, and a limb through the decking is a more common call here than a roof stripped bare. When lines come down in that country, the power stays off for days rather than hours.

Two houses a block apart, two different jobs

On April 27, 2011 an EF-4 crossed the city through Rosedale, Forest Lake and Alberta and went on toward Holt. Fifty-three people in the county died, about twelve percent of Tuscaloosa was destroyed, and the damage ran to something near a billion and a half dollars. What is left of it on the ground now is a construction line, with blocks of rebuilt housing running beside streets the storm never touched.

That matters on a storm call because the two kinds of house take water differently. The rebuild stock is slab on grade, engineered truss and OSB sheathing with blown attic insulation, and water runs flat and wide across the floor. The house on the next street is pre-war frame over a crawl space with board decking and batts between the joists, and the same rain goes straight through the floor and out of sight.

What comes down out of the woods east of town

The first question on a tree strike is not how much water came in. It is whether the roof is still carrying its own load. A limb punched between two rafters leaves an opening that can be covered and worked around. A trunk laid across the ridge breaks rafters or truss chords, and a roof in that condition is not something to put a ladder, a crew or a few hundred pounds of drying equipment underneath.

The outage is the other half of it. Extraction runs off the truck and does not care what the utility is doing, but drying does. Air movers and dehumidifiers only earn their keep running without a break, and a generator switched off overnight to save fuel hands back most of what the day gained. Where Brookwood and Vance are out for several days, we would rather pull soaked material early than run equipment in bursts.

One storm, two kinds of water

The same line of storms that lifts a course of shingles can put a creek over its banks an hour later, and one house can take both. They are not the same loss. Rain that came through the roof arrives from above, wets the ceiling and the top of the wall first, and leaves no mark on the siding. Creek water arrives from outside and below, leaves a level line on the wall and the pier skirting, and brings silt with it.

Keeping them apart matters because they are handled differently and they are paid differently. Roof water in a clean attic can often be dried where it sits. Creek water is contaminated the moment it enters and takes the porous material with it when it goes. On a house that got both, we set the waterline, photograph it, and scope above and below it as two pieces of work rather than one.

How the work runs

  1. Make it weather-tight

    The opening gets covered and broken windows and doors closed up, because nothing dries inside a house that is still standing open to the weather.

  2. Check the load path

    Anything struck by a tree is read for broken rafters, split truss chords and displaced bearing before crews or equipment go in underneath it.

  3. Separate the sources

    Where a house took roof water and creek water in the same storm, the high line is marked and photographed so the two halves can be scoped apart.

  4. Strip the soaked material

    Insulation that has taken on water, ceiling board already hanging and carpet pad that will not give it back are carried out before drying starts.

  5. Dry attic and rooms

    Equipment runs in the roof space and the rooms below it at the same time, without interruption, on the utility or on a generator sized for it.

  6. Build the file

    Photographs, the daily readings and a scope in writing get assembled while the work is happening, because storm claims are read line by line rather than skimmed.

Where we cover this

Every town below is inside our service area for this work.

Questions we get asked

More detail in the start-to-finish walkthrough, the Alabama claim guide and the cost guide.

A limb is resting on the roof but nothing is leaking. Can it wait?

It can wait for a roofer. It should not wait for a look. A limb sitting on shingles has usually already broken the seal under a course or backed nails out, and the leak starts with the next rain driven from that direction. Photograph it where it lies before anyone moves it, because that is the evidence tying the limb and the damage together.

The storm was a month ago and a ceiling stain has only just appeared.

That is a common pattern rather than a coincidence. Wind can break the seal on a course of shingles without moving them, and the roof then leaks only when rain comes hard from one particular direction. Weeks between the wind and the first stain is normal. Give your insurer the storm date as well as the date you found it and let the adjuster weigh it.

A tree is on the house. What do we do before anyone gets here?

Stay out of the rooms under it and out of the attic. If the strike is near the service mast, or you can see a conductor down anywhere on the property, call the power company before going near the building. Photograph from the ground on all four sides. Do not pull the limb off — it is often the only thing holding the opening closed.

Water damage · Tuscaloosa County

Standing water does not wait for business hours.

One number, answered by a person, at any hour of any day.

(205) 927-8756

Tuscaloosa County dispatch